A financial services company automated its risk model and increased the efficiencyy of the approval process by 45%
- 1 day ago
- 2 min read
A Chilean financial services company faced limitations in its factoring risk assessment process. The absence of an automated model resulted in delays in allocating credit lines, which affected the speed of responding to customers. At the same time, the highly manual nature of the process increased the risk of errors and deviations from industry standards.
The challenge was clear: to increase the efficiency and speed of the process without compromising the organization's risk profile.
Approach
Together with the client's team, we conducted a detailed analysis of the information flow and the current credit line approval process. Based on this diagnosis:
We centralized and standardized data entry, establishing a single, structured information base
We designed a segmentation based on 15 specific risk criteria, applicable to both customers and debtors
We developed an automatic risk assessment engine, which allowed us to systematize the review of cases under previously defined rules
The new model underwent a three-month simulation period to validate results and adjust parameters before its final implementation. This stage ensured that automation kept the risk level under control and complied with the company's internal standards.
Impact
The modernization of the model made it possible to:
Automate 45% of the credit line allocation process, reducing response times and increasing consistency in decisions
Increase the average number of manually reviewed documents by 40%, without deteriorating the company's risk profile
Beyond operational improvement, the project strengthened internal analytical capacity and consolidated a more robust, scalable risk management model aligned with financial market requirements.
Lessons learned
Digital transformation does not begin with technology, but with process redesign and information quality.
When automation is built on clear criteria and rigorous validation, it is possible to gain speed without taking on greater risk.
At SummaPartners, we help our clients modernize their operating models with a focus on efficiency, control, and effective value capture. Contact us.