Our client, a healthcare institution in Chile, needed to accelerate its digitalization to continue its leadership and enhance its differentiation through innovation. This was so because the increase in customer satisfaction had slowed down due to the unsuccessful implementation of digital solutions and projects that sought frictionless care.
At SummaPartners, we accompanied them in this process by calculating their degree of digital maturity measuring culture, organization, use of data, and technology. We identified pains in the patient journey, based on the analysis of satisfaction surveys, and conducted interviews as well as an evaluation of the systems involved. For this, two phases of the journey were prioritized and implementation of MVPs to solve identified pains was initiated.
The project had several positive impacts on our client:
A Digital Transformation Office was set up to lead the evolution of digital maturity and the implementation of agile methodology in the organization.
A cultural change plan was detailed to enable a digital culture, which included a roadmap to reach the next stage of digital maturity, together with a methodology to raise and prioritize valuable projects for our client.
If your company is considering working on a digital and/or analytical transformation strategy to reach its full potential, please contact us.